Warranty, returns & refunds


According to Legislative Decree 206/2005 (“Consumer Code”) all the products sold on this site are covered by the legal warranty for 24 months.

According to the legal warranty of 24 months Braintropy srl is liable to the consumer (the natural person who is acting for purposes unrelated to the business, commercial, craft or professional eventually carried out) for conformity defects not evident at the time of purchase.

Returns and refunds

Application of the right of withdrawal provided for by Legislative Decree No. 185 (May 22, 1999), implementing Directive 97/7 / EC issued by the European Union on the protection of consumers in respect of distance contracts.

This right guarantee the right to return goods purchased from the seller and the resulting refund of the purchase price, and shall apply to non-customized products.

The right of withdrawal applies to natural person (consumers) acting for purposes that are unrelated to business. They are therefore excluded from the right to cancel purchases made by retailers and companies.

The right of withdrawal is exercised by sending, within 14 working days of a written notice by registered letter with acknowledgment of receipt to be sent to:

Braintropy Srl.
Via Lisbona, 36
35127 – Padova

Refund excludes shipping charges (for both sending and returning the goods). An essential condition for the exercise of the right of withdrawal is the return of the purchased products in good conditions. All returned products must be packed carefully in order to protect the original covers from any damage, writing or labeling